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Exchange Policy

The Exchange Policy is only applicable to purchases made through our online site.
We strictly do not entertain refunds, only accept returns.

WEF 13th Jan 2019, we regret to inform that we're unable to reserve any pieces for exchanges.
Upon receipt of order, any returns; pls send it back within 7 days.
Also, sale items are not eligible for returns/exchange.

Pls send it back to:
MGP Label
7030 Ang Mo Kio Ave 5
#02-25 Northstar
Singapore 569880

Singapore drop off:
MGP Label
Westgate #02-32
3 Gateway Dr,
Singapore 608532
We regret to inform that we're unable to do store exchanges at the moment.

Malaysia mail / drop off:
MGP Label
F212 One Utama Shopping Centre
1 Lebuh Bandar Utama, Bandar Utama City
47800 Petaling Jaya, Selangor
We regret to inform that we're unable to do store exchanges at the moment.

Pls indicate these when sending the parcel out:
1) Name
2) email
3) Order#,
4) Reason of return
Size exchange / Defective / Wrong item sent (size, colour) / Others (pls state))
You may print out this return form and attached it in the parcel:
We regret to inform that you can only do returns once per order.
Also, you'll need to bear the postage 'to and fro' of the return order.

Drop us an email ([email protected]) with a photo of the parcel, and we'll be in touch with you once it's received and processed.
Pls ensure that you send it back with traceable tracking so that it will reach us safely and timely.

We'll issue you with a credit voucher (less any % applied) for your next purchase with us. Valid for 6months.
Once received, our team will process and check and issue you with a store credit. Valid for 6months.

Thank you for your patience! We hope to provide you with a fuss-free shopping experience.

This term and condition page dated 13th Jan 2019 will supercede any other previous versions that can be found on the web.