The Exchange Policy is only applicable to purchases made through our online site.
We strictly do not entertain refunds, only accept returns (not applicable for sale / discounted items).
WEF 13th Jan 2019, we regret to inform that we're unable to reserve any pieces for exchanges.
Upon receipt of order, any returns (EXCEPT SALE / DISCOUNTED ITEMS) for credit note; pls send it back within 14 days of receipt.
*Purchase of sale items, accessories, bags, giftcards are final and cannot be returned, exchanged or refunded.
Pls send it back to:
Singapore (except Malaysia customers)
7030 Ang Mo Kio Ave 5
Malaysia mail / drop off:
Mid Valley Megamall
F041, First Floor, Centre Court,
Lingkaran Syed Putra
59200 Kuala Lumpur,
We regret to inform that we're unable to do store exchanges at the moment.
Pls indicate these when sending the parcel out:
3) Order ID
4) Reason of return
5) Products returned
(Size not fit / Defective / Wrong item sent (size, colour) / Others (pls state))
You may print out this return form and attached it in the parcel: http://bit.ly/2uhYiDz
We regret to inform that you can only do returns (for credit note) once per order.
Also, you'll need to bear the postage 'to and fro' of the return order.
Drop us an email ([email protected]) with a photo of the parcel, and we'll be in touch with you once it's received and processed.
Pls ensure that you send it back with traceable tracking so that it will reach us safely and timely.
We'll issue you with a credit voucher for the product returned (less any % applied, postage and handling fees S$1.50-$2.80 / RM15 (MY) depending on the no. of items) for your next purchase with us.
DO NOTE THAT SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS.
Once received, our team will process and check and issue you with a store credit. Valid for 6 months.
*Do note that all returns will be processed within 14 working days upon receipt of return parcel.
Thank you for your patience!
We hope to provide you with a fuss-free shopping experience.
This term and condition page dated 4th Mar 2019 will supercede any other previous versions that can be found on the web.