Return Policy
Return Policy
This Policy is only applicable to purchases made through our online site only. We strictly do not entertain refunds / exchanges, only accept returns (not applicable for sale / discounted items).
Upon receipt of order, any returns (EXCEPT SALE / DISCOUNTED ITEMS) for credit note; pls send it back within 14 days of receipt.
*Purchase of sale items, accessories, bags, giftcards are final and cannot be returned, exchanged or refunded.
Bundle items: There will be no promo extended for any product returned/kept from the Bundle promo.
*Store exchanges are only applicable for orders purchased instores. Click here for our retail stores loc and Whatsapp.
Exchange for retail store purchases:
Not applicable to send back for credits, do return the item together with your receipt instore within 7 days.
All exchanges are subjected to item's availability at the respective outlets. You can check with the stores' on the availability via Whatsapp.
Singapore
MGP HQ
MGP Label
7030 Ang Mo Kio Ave 5
#02-26 Northstar
Singapore 569880
Store Returns (strictly no exchange instore)
MGP at Plaza Singapura
#B1-16
68 Orchard Road
Singapore 238839
*Pls attach the return form together when returning.
Malaysia
Store Returns (strictly no exchange instore)
MGP Label F212
F212, First Floor, Link Bridge
1Utama Shopping Centre
1, Lebuh Bandar Utama,
47800 Petaling Jaya, Selangor
*Pls attach the return form (MY) together when returning.
**Pls note that we've changed our return address to 1Utama outlet
**Pls allow up to 10 working days for returns to be processed during peak season. We thank you for your patience.
***Pls note that all returns received after 20th Jan will be processed from 5th Feb 2025.
We regret to inform that we're unable to do store exchanges at the moment.
Pls indicate these when sending the parcel out:
1) Name
2) email
3) Order ID
4) Reason of return
5) Products returned
(Size not fit / Defective / Wrong item sent (size, colour) / Others (pls state))
You may print out this return form and attached it in the parcel: http://bit.ly/2uhYiDz
We regret to inform that you can only do returns (for credit note) once per order. Orders using credit note to offset cannot be returned.
Also, you'll need to bear the postage 'to and from' of the return order. There will be free shipping for orders above $60 nett after deducting credits (SG & MY).
**Unfortunately, any excess credits cannot be used to offset shipping charges. Excess credits will be re-generated automatically into your account.
Drop us an email ([email protected]) with a photo of the parcel, and we'll be in touch with you once it's received and processed.
Do ensure that the parcel is sent back via traceable tracking so that it will reach us safely and timely.
We'll issue you with a credit voucher for the product returned (less any discount(s) applied, postage and handling fees RM15 (MY)) for your next purchase with us.
DO NOTE THAT SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS.
Bundle items: There will be no promo extended for any product returned/kept from the Bundle promo.
Once received, our team will process and check and issue you with a store credit. Valid for 6 months only.
*Do note that all returns will be processed within 14 working days upon receipt of return parcel.
Thank you for your patience!
We hope to provide you with a fuss-free shopping experience.
This term and condition page dated 2/8/2024 will supersede any other previous versions that can be found on the web.
